TBC March 2019

City, University London

Transforming Outsourcing to Drive Agency Success


This session is intended for Drupal C-Level, strategists, agency leaders.

Session content

Outsourcing is a critical business strategy for organizations looking to grow and scale their operations while needing to maintain focus on their core business and creating competitive advantage by reducing their operational costs.

However, some prevalent misconceptions associated with outsourcing, like exposure to quality and performance risks, timeline delays, fear of losing customers to vendors, legal and security compliance gaps and others make it extremely challenging for Drupal Agencies to adapt as a growth strategy.

Based on research and learnings from our account management and delivery practice, we've implemented an agency success management framework by re-aligning and syncing operational measurements directly with our customer/agency success metrics. 

This session will walk through the transformation journey of how we innovated our business model from an outsourcing vendor to a pure play Agency Partner, that helped us achieve 2x growth, shift from competition to collaboration mode, and play to strengths.

We will see how this framework can help Drupal agencies/partners/providers build a healthy and long-lasting business relationship based on empathy, trust and shared values by innovating and re-architecting various operational processes around service redesign, workflow tailoring, holistic onboarding, risk sharing, value-driven development and shared knowledge and experience.

Target audience

C-Level, strategists, agency leaders
Beginner to intermediate

About the Speaker

Piyush Poddar is Director of Partnerships at Axelerant Inc. He is a founding member of Drupal Jaipur and an active community member. He discovered Drupal in 2008 and has since been contributing towards enhancement, advocacy & adoption. He is a regular speaker at events and has presented various sessions at Drupalcons in Mumbai, New Orleans, Dublin, Vienna and Drupal Camps in India and London. Piyush was also a Track chair for Drupalcon Asia in 2016.

Skill level
Good working knowledge
Community & Business
Session room
Session day

Keynote speakers

Ryan Szrama

Commerce Guys

Ryan Szrama

Ryan got his start in web development through an online sales company based in Louisville, KY. It was there that he nursed Ubercart through its infancy to its use on over 20,000 websites as the Project Lead and community face of the project.

In 2009, Ryan co-founded Commerce Guys and eventually led the development of Drupal Commerce for Drupal 7. He grew the new project from its first full release at DrupalCon London to its use today on over 60,000 websites.

As of February 2016, Ryan acquired control of Commerce Guys and assumed leadership of the business with his time split between managing the company and contributing to its various open source projects.

Chris Teitzel


Chris Teitzel

Chris has been part of the Drupal community for 8 years and during that time has been fortunate enough to be involved in all aspects of the community. Originally part of the team supporting the Omega theme, he helped drive documentation and community support to lower the bar for theming in Drupal. He’s since been involved in projects spanning the globe working with all levels of business from top enterprises to startups building everything from bootstrapped humanitarian tools based on SMS to airline ticketing systems built in Drupal Commerce. In the recent years he has set his sights on security in Drupal and specifically around data privacy and security to again lower the bar for developers to adhere to best practices.

Baddý Sonja Breidert


Baddý Sonja Breidert

Baddý Sonja Breidert (baddysonja) is the CEO and Co-Founder of 1xINTERNET, one of the largest Drupal web agencies in Germany. 1xINTERNET has offices in Germany and Spain and has clients all over Europe.

Baddý graduated with B.Sc. in Computer Science from the University of Reykjavik in 2003 and after that completed her M.Sc. in Engineering Management from the Technical University in Vienna, where she today teaches Agile Project management and IT. She is also an European champion in Robotic Soccer - where she competed with her University in 2008.

Baddý has been very active in the Drupal community and has organised conferences and events both in Iceland and Germany. Currently she is one of the main organisers of Drupal Europe, which will take place in fall 2018.


Drupal apprentices

The best people to train new developers are developers

The Drupal Apprenticeship Scheme will be running a London intake in March. If you are interested in hiring an apprentice or know someone who would benefit from the scheme please get in touch via the link below.

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  • Extensive support for businesses and teams

We are also really keen to hear from people who might be interested in mentoring, training and helping us to develop and review training materials to make sure they stay absolutely current and relevant.

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