1-3 March 2019

City, University London

Transcom creating smarter people experiences with Drupal 8


Customer case in building a global multi-domain site with Drupal 8

Session details

Transcom is a global customer experience specialist with operations in 20 countries across five continents employing over 27,000 people. They provide customer care, sales, technical support and collections services through an extensive network of contact centres and work-at-home agents.

They decided to renew their global website to align with their current business transformation process of creating a strong attractive and relevant brand that builds sustainable relationships for their clients, job candidates and stakeholders. Their previous proprietary CMS platform was perceived as outdated, non user-friendly, information saturated, expensive to maintain and did not reflect their ambitions of being a leading innovation player focusing on creating smarter people experiences.

James Baker-Duly and Ruben Teijeiro from Youpal will share their experiences of the development of this Drupal project.

They will be talking briefly about

  • Project background & requirements
  • Why Drupal was chosen
  • Why we selected a multi-domain architecture
  • Integrations and migrations
  • Project outcome
Skill Level
Session Track

Keynote speakers

Rowan Merewood

Developer @ Google

Saturday AM

Preston So

Director of R&I @ Acquia

Sunday AM

Sally Young

Developer @ Lullabot

Closing Keynote

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