1-3 March 2019

City, University London

Case Study -- Building a platform that empowers clinicals by modernising dental practice

Session details

Problem Area:

We see technology is evolving rapidly still dental offices are working manually without leveraging this rapidly changing technology. In this fast-paced world this is not just taking a lot of of man-hours and hence money but also leading to bottlenecked processes. One of the most affected areas is the procurement process, which is often based on manual entry and a lot of paperwork all around involving paper invoices, forms etc.

There is a need for a modern ordering system that can do away with existing time-consuming and costly process and increases productivity and scalability.This is where we decided to build this platform.

Why Drupal was chosen & how it helped:

While there are exiting marketplaces that specialize in providing e-commerce platforms, none of them fits exactly into an office’s ordering processes adding manual additional steps for approval making it time-consuming and less efficient.

Drupal enabled building a platform that takes the stress out of supply procurement by providing an online ordering system that is smart enough to fit in the custom needs of a particular organization and can be expanded and customized on the top. With Drupal, all orders are organized and recorded in one location, and users can track real-time data to measure the practice’s KPIs and budgets.


What statistics say :

With manual procurement process

In order to determine the individual functions that users would want in a new system an audit was conducted at the dental office , auditing the manual state showed that procurement takes over 716 hours/month.

The ultimate goal was now not only to modernize the process that was creating bottlenecks in the purchasing but also minimize the loss in revenue and a bad patient experience by facilitating practice to perform the planned procedure at speed and avoid any reschedule due to time delays in manual process.

With ‘e’-procurement

The audit showed that platform can reduce the time it takes for any practice to place supply orders by about 76%.

With the development of this platform clinicals all cross the organization can enter the workspace by click of a button through either desktop or a mobile device at their ease.

An additional ‘e’ made that difference ;)

In our talk we will cover

  • Problem Area

  • Why was Drupal chosen and what differences it made

  • What makes this platform unique of its kind and benefits

  • Our journey during the transformation

  • Results - revenue,speed,empowerment

Skill Level
Session Track

Keynote speakers

Rowan Merewood

Developer @ Google

Saturday AM

Preston So

Director of R&I @ Acquia

Sunday AM

Sally Young

Developer @ Lullabot

Closing Keynote

Drupal apprentices

The best people to train new developers are developers

The Drupal Apprenticeship Scheme will be running a London intake in March. If you are interested in hiring an apprentice or know someone who would benefit from the scheme please get in touch via the link below.

  • Created and run by experienced developers
  • Teaches core skills and best practice
  • Extensive support for businesses and teams

We are also really keen to hear from people who might be interested in mentoring, training and helping us to develop and review training materials to make sure they stay absolutely current and relevant.

Find out more

Join the Drupal Association

The Drupal Association unites a global open source community to build and promote Drupal.

The Association is a not-for-profit organization that relies on individuals and businesses to fund everything they do for Drupal — from drupal.org to DrupalCon and community programs.

Connect with us and support our mission-driven work.

Support the Drupal Association

Hosting provided by