1-3 March 2019

City, University London

Case Study -- Building a platform that empowers clinicals by modernising dental practice

Session details

Problem Area:

We see technology is evolving rapidly still dental offices are working manually without leveraging this rapidly changing technology. In this fast-paced world this is not just taking a lot of of man-hours and hence money but also leading to bottlenecked processes. One of the most affected areas is the procurement process, which is often based on manual entry and a lot of paperwork all around involving paper invoices, forms etc.

There is a need for a modern ordering system that can do away with existing time-consuming and costly process and increases productivity and scalability.This is where we decided to build this platform.

Why Drupal was chosen & how it helped:

While there are exiting marketplaces that specialize in providing e-commerce platforms, none of them fits exactly into an office’s ordering processes adding manual additional steps for approval making it time-consuming and less efficient.

Drupal enabled building a platform that takes the stress out of supply procurement by providing an online ordering system that is smart enough to fit in the custom needs of a particular organization and can be expanded and customized on the top. With Drupal, all orders are organized and recorded in one location, and users can track real-time data to measure the practice’s KPIs and budgets.

Results

What statistics say :

With manual procurement process

In order to determine the individual functions that users would want in a new system an audit was conducted at the dental office , auditing the manual state showed that procurement takes over 716 hours/month.

The ultimate goal was now not only to modernize the process that was creating bottlenecks in the purchasing but also minimize the loss in revenue and a bad patient experience by facilitating practice to perform the planned procedure at speed and avoid any reschedule due to time delays in manual process.

With ‘e’-procurement

The audit showed that platform can reduce the time it takes for any practice to place supply orders by about 76%.

With the development of this platform clinicals all cross the organization can enter the workspace by click of a button through either desktop or a mobile device at their ease.

An additional ‘e’ made that difference ;)

In our talk we will cover

  • Problem Area

  • Why was Drupal chosen and what differences it made

  • What makes this platform unique of its kind and benefits

  • Our journey during the transformation

  • Results - revenue,speed,empowerment

Speaker(s)
Skill Level
Session Track

Keynote speakers

Rowan Merewood

Developer @ Google

Saturday AM

Preston So

Director of R&I @ Acquia

Sunday AM

Sally Young

Developer @ Lullabot

Closing Keynote

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