This site isn’t dead: it’s probably pining for the fjords.
Making websites is difficult, and making them on time, on budget and to requirements is even more difficult. OK, so we get a product that looks good and works great on release, but what happens two weeks later? Or two years? How do you reassure your clients that you’re not selling them a dead parrot?
Clients increasingly want the reassurance of knowing that if everything goes wrong, you’ll be there to get it fixed. Support Services are increasingly key to retaining existing clients and even winning new ones, as well as providing a backbone of predictable income month on month that can really help your company thrive.
It’s been a year since CTI Digital set up its Support Service from scratch. Come to this talk, and we’ll give you everything you need to replicate our successes, and learn from our dreadful mistakes.
Paul Dale Smith (https://www.drupal.org/u/mrdalesmith) has been a Drupal Support Technician on CTI Digital’s Support Team since the service was established, and has provided critical support to clients including Great Ormond Street Hospital, the Greater London Authority and the British Council.